Valley K Lily Ranch Terms of Service ("Agreement")

This Agreement was last modified on July 22, 2018.

Please read these Terms of Service completely using plantlilies.com which is owned and operated by Valley K Lily Ranch. This Agreement documents the legally binding terms and conditions attached to the use of the Site at plantlilies.com.

By using or accessing the Site in any way, viewing or browsing the Site, or adding your own content to the Site, you are agreeing to be bound by these Terms of Service. If you do not agree to abide by the above, please do not use this service.

Privacy

A copy of this privacy policy is provided to any customer on request. Visit this link to see our Privacy Policy in detail, below are the important parts in relation to our service.

What is personal information?
Personal information means information about an identifiable individual. This includes an individual's name, home address and phone number, and financial information such as a credit card number and expiry date.

What personal information do we collect?
We collect only the personal information that we need for the purposes of providing services to our customers, including personal information needed to:

· open and manage an account
· deliver requested products and services
· enroll a customer in a program
· guarantee a purchase
· send out product information
· provide guarantees for products and services
· contact customers about orders
· follow up with customers to determine satisfaction with products and services
· notify customers of upcoming events of interest
· administer our loyalty program
· meet regulatory requirements

We collect customer information directly from our customers.

Consent
We ask for consent to collect, use or disclose customer personal information, except in specific circumstances where collection, use or disclosure without consent is authorized or required by law. We may assume your consent in cases where you volunteer information for an obvious purpose.

We ask for your express consent for some purposes and may not be able to provide certain services if you are unwilling to provide consent to the collection, use or disclosure of certain personal information. Where express consent is needed, we will normally ask customers to provide their consent orally (in person, by telephone), in writing (by signing a consent form, by checking a box on a form, or electronically (by clicking a button).

A customer may withdraw consent to the use and disclosure of personal information at any time, unless the personal information is necessary for us to fulfill our legal obligations. We will respect your decision, but we may not be able to provide you with certain products and services if we do not have the necessary personal information.

We may collect, use or disclose customer personal information without consent only as authorized by law. For example, we may not request consent when the collection, use or disclosure is reasonable for an investigation or legal proceeding, to collect a debt owed to our organization, in an emergency that threatens life, health or safety, or when the personal information is from a public telephone directory.

How do we use and disclose personal information?
We use and disclose customer personal information only for the purposes for which the information was collected, except as authorized by law. For example, we may use customer contact information to deliver goods. The law also allows us to use that contact information for the purpose of collecting a debt owed to our organization, should that be necessary.

If we wish to use or disclose your personal information for any new business purpose, we will ask for your consent.

How do we safeguard personal information?
We make every reasonable effort to ensure that customer information is accurate and complete. We rely on our customers to notify us if there is a change to their personal information that may affect their relationship with our organization. If you are aware of an error in our information about you, please let us know and we will correct it on request wherever possible.

We protect customer personal information in a manner appropriate for the sensitivity of the information. We make every reasonable effort to prevent any loss, misuse, disclosure or modification of personal information, as well as any unauthorized access to personal information.

We use appropriate security measures when destroying customer personal information, including shredding paper records and permanently deleting electronic records.

We retain customer personal information only as long as is reasonable to fulfill the purposes for which the information was collected or for legal or business purposes. We NEVER retain customer payment information such as credit card number and expiry dates.

Payment

All payments are due within 14 days of placing an order. If a payment is not received or payment method is declined, the buyer forfeits the ownership of any items purchased. If no payment is received, no items will be shipped. Please read our Payment Policy in detail on this page.

Shipping

Shipping will be paid for by the buyer in the amount agreed upon by the seller at the time of purchase. If the buyer adds more items to an order at a later date, payment for additional shipping may be necessary. The buyer will be notified if this is the case and payment for the additional shipping shall be paid before the entire order ships. If payment is not received no part of the order will ship until it is.

If an item is lost during shipping, the total cost of item, including shipping, will be refunded to the buyer by the seller or replacement items will be sent at no charge. The buyer must cooperate fully with all inquiries made by the shipping carrier in order to facilitate finding the lost item and fulfill carrier guarantees of delivery. If the carrier indicates the buyer is not responding or cooperating there will be no refund or replacement items sent to the buyer.

If an item is damaged during shipping, seller will not be held responsible. Please read more about our Shipping Policy on this page.

Refund/Returns

Items are entitled to be refunded or returned based on complaint. If an item is unsatisfactory, a written explanation is needed before the item may be considered for a refund. Buyer must take into account the description of the item before requesting a refund. If the item matches the description by the seller and the buyer is unsatisfied, seller is not responsible for refund. Exchanges are granted on a case-by-case basis.

Please read more about our Refund & Return Policy on this page.

Cancellation

Orders canceled within a 24 hour period of placing the order will be refunded completely, with no restocking fees applicable. After 24 hours, we charge 15% of the total order (including postage) as a restocking fee on canceled orders. Orders or part of an order may be canceled up until the time the order ships to the buyer.

Complaints

Any complaints about items or service may be sent to: . There is no guarantee of a resolution. Each case will be looked at individually, and the seller will be in contact as well.

Legalities

The seller is not responsible for any health or safety concerns once the buyer has received the item. If any harm is incurred from the items purchased by the buyer, the seller shares no responsibility.

Intellectual Property

The Site and all of its original content are the sole property of Lynnette Westfall and Valley K Lily Ranch and are, as such, fully protected by the appropriate international copyright and other intellectual property rights laws.

Termination

Valley K Lily Ranch reserves the right to terminate your access to the Site, without any advance notice.

Links to Other Websites

Our Site does contain a number of links to other websites and online resources that are not owned or controlled by Valley K Lily Ranch. Valley K Lily Ranch has no control over, and therefore cannot assume responsibility for, the content or general practices of any of these third party sites and/or services. Therefore, we strongly advise you to read the entire terms and conditions and privacy policy of any site that you visit as a result of following a link that is posted on our site.

Governing Law

This Agreement is governed in accordance with the laws of Alberta, Canada.

Changes to This Agreement

Valley K Lily Ranch reserves the right to modify these Terms of Service at any time. We do so by posting and drawing attention to the updated terms on the Site. Your decision to continue to visit and make use of the Site after such changes have been made constitutes your formal acceptance of the new Terms of Service. Therefore, we ask that you check and review this Agreement for such changes on an occasional basis. Should you not agree to any provision of this Agreement or any changes we make to this Agreement, we ask and advise that you do not use or continue to access the Valley K Lily Ranch immediately.

Contact Us

If you have any questions about this Agreement, please feel free to contact us at .