Valley K Lily Ranch Terms of Service ("Agreement")
This Agreement was last modified on May 12, 2020.
Please read these Terms of Service completely while using plantlilies.com which is owned and operated by Valley K Lily Ranch. This Agreement documents the legally binding terms and conditions attached to the use of the Site at plantlilies.com.
By using or accessing this Site in any way, viewing or browsing this Site, or adding your own content to this Site, you are agreeing to be bound by these Terms of Service. If you do not agree to abide by the above, please do not use this service.
What is personal information?
Personal information means information about an identifiable individual. This includes an individual's name, email, address, phone number and financial information such as method of payment.
What personal information do we collect?
We collect only the personal information that we need for the purposes of providing services to our customers, including personal information needed to:
· open and manage an account
· deliver requested products and services
· contact customers about orders
· follow up with customers to determine satisfaction with products and services
· meet regulatory requirements
We collect customer information directly from our customers.
We ask for consent to collect, use or disclose customer personal information, except in specific circumstances where collection, use or disclosure without consent is authorized or required by law. We may assume your consent in cases where you volunteer information for an obvious purpose.
We ask for your express consent for some purposes and may not be able to provide certain services if you are unwilling to provide consent to the collection, use or disclosure of certain personal information. Where express consent is needed, we will normally ask customers to provide their consent orally (in person, by telephone), in writing (by signing a consent form, by checking a box on a form, or electronically (by clicking a button).
A customer may withdraw consent to the use and disclosure of personal information at any time, unless the personal information is necessary for us to fulfill our legal obligations. We will respect your decision, but we may not be able to provide you with certain products and services if we do not have the necessary personal information.
We may collect, use or disclose customer personal information without consent only as authorized by law. For example, we may not request consent when the collection, use or disclosure is reasonable for an investigation or legal proceeding, to collect a debt owed to our organization, in an emergency that threatens life, health or safety, or when the personal information is from a public telephone directory.
How do we use and disclose personal information?
We use and disclose customer personal information only for the purposes for which the information was collected, except as authorized by law. For example, we may use customer contact information to deliver goods. The law also allows us to use that contact information for the purpose of collecting a debt owed to our organization, should that be necessary.
If we wish to use or disclose your personal information for any new business purpose, we will ask for your consent.
How do we safeguard personal information?
We make every reasonable effort to ensure that customer information is accurate and complete. We rely on our customers to notify us if there is a change to their personal information that may affect their relationship with our organization. If you are aware of an error in our information about you, please let us know and we will correct it on request wherever possible.
We protect customer personal information in a manner appropriate for the sensitivity of the information. We make every reasonable effort to prevent any loss, misuse, disclosure or modification of personal information, as well as any unauthorized access to personal information.
We use appropriate security measures when destroying customer personal information, including shredding paper records and permanently deleting electronic records.
We retain customer personal information only as long as is reasonable to fulfill the purposes for which the information was collected or for legal or business purposes. We NEVER retain customer payment information such as credit card number and expiry dates, in fact we do not see them and have no access to them.
As 2020 is the final year of business all personal information will be destroyed as soon as possible at the end of the year. There is an obligation to hold certain information for the mandatory time frame established by Revenue Canada, for tax purposes however.
All payments are due within 14 days of placing an order. If a payment is not received or payment method is declined or not received, the buyer forfeits the ownership of any items purchased. If no payment is received, no items will be shipped. Please read our Payment Policy in detail on this page.
Shipping will be paid for by the buyer in the amount agreed upon by the seller at the time of purchase. If the buyer adds more items to an order at a later date, payment for additional shipping may be necessary. The buyer will be notified if this is the case and payment for the additional shipping shall be paid before the entire order ships. If payment is not received no part of the order will ship until it is.
It is customer responsibility to be aware of any Customs requirements and/or documentation needed plus any other fees or processes which may apply to importing lily bulbs into their own country. This information must be supplied to Valley K prior to shipment.
If an item is damaged during shipping, seller will not be held responsible and a claim must be made with the carrier. Please read more about our Shipping Policy on this page.
As 2020 is the final year of business, there are no longer refunds or returns offered, as a rule. There are exceptions on refunds for product we may be unable to supply for an order placed in 2020, in the event of inventory shortages or miscounts at shipping time.
If an item is lost during shipping, the total cost of item, including shipping, will be refunded to the buyer by the seller. The buyer must cooperate fully with all inquiries made by the shipping carrier and Valley K Lily Ranch in order to facilitate finding the lost item and fulfill carrier guarantees of delivery. If the carrier indicates the buyer is not responding or cooperating there will be no refund to the buyer.
If a shipment is refused delivery by the Buyer or the buyer neglects to pick up their shipment and it is returned to Valley K there will be no refunds. This applies to all shipments, including those going through Customs in any country where refusal or entry is denied due to incorrect entry requirements, permits, phyto certifications or lack of payment of fees or taxes. The purchaser is responsible for any and all additional fees, duties, taxes, associated with orders shipped outside of Canada. It is customer responsibility to be aware of the customs and/or documentation needed plus any other fees or processes which may apply to importing lily bulbs into their own country. We cannot, nor do we make any claims of knowledge of regulations in any country other than Canada.
We also refund overcharges on shipping above $5.00 CAD.
Orders canceled within a 24 hour period of placing the order will be refunded completely, with no restocking fees applicable. After 24 hours, we charge 15% of the total order (including postage) as a restocking fee on canceled orders. Orders or part of an order may be canceled up until the time the order ships to the buyer.
Any complaints about items or service may be sent to: . There is no guarantee of a resolution. Each case will be looked at individually, and the seller will be in contact by return email.
The seller is not responsible for any health or safety concerns once the buyer has received the item. If any harm is incurred from the items purchased by the buyer, the seller shares no responsibility.
The Site and all of its original content are the sole property of L. Westfall and Valley K Lily Ranch and are, as such, fully protected by the appropriate international copyright and other intellectual property rights laws.
Valley K Lily Ranch reserves the right to terminate your access to the Site, without any advance notice.
Links to Other Websites
This Agreement is governed in accordance with the laws in the province of Alberta, Canada.
Changes to This Agreement
Valley K Lily Ranch reserves the right to modify these Terms of Service at any time. We do so by posting and drawing attention to the updated terms on the Site. Your decision to continue to visit and make use of the Site after such changes have been made constitutes your formal acceptance of the new Terms of Service. Therefore, we ask that you check and review this Agreement for such changes on an occasional basis. Should you not agree to any provision of this Agreement or any changes we make to this Agreement, we ask and advise that you do not use or continue to access the Valley K Lily Ranch web site (plantlilies.com) immediately.
If you have any questions about this Agreement, please feel free to contact us at .